Frequently Asked Questions


Download the SlideME Application Manager (SAM): http://slideme.org/sam2.apk using the browser on your mobile device. From SAM, you can view, download and purchase content similar to the Android Market application on your G1.

We also allow direct downloads of free applications from the SlideME website. The download link is displayed on the application description page. Most prefer using SAM for better user experience and from one single application you have access to all applications available on the SlideME Marketplace.

General (6)

General Frequently Asked Questions

SlideME is a Community & Content Marketplace, uniting developers and users.

SlideME offers products, services and experience that help promote small Android developers and their creative efforts, without locking them into any closed standards. We are focused on addressing and helping developers gain quality assurance and financial rewards in this exciting multi-billion dollar industry.

Our goal is to create a new type of mobile application ecosystem, characterized by open standards and undisrupted application delivery and distribution throughout the value chain.

SlideME's goal is to provide end-to-end service for Android developers and their applications – from stocking to delivery, to monetization. It is all about mutual support amongst the community of Android developers, driving growth of this exciting open mobile platform.

SlideME is more than a catalogue of Android applications. It's the basis of a new model with emphasis on promoting android applications and a payment system for processing micropayments with highest payouts in the industry. This includes safeguarding consumers shopping experience transacting from within their mobile handsets.

SlideME is more than just a catalogue to host content or applications. We're thriving to create a community with social-networking aspects to bring developers and users closer together. We believe the value is in the community we build and not in transactional, reselling and profiting equally as the current industry has been working today akin to examples of carrier - aggregator relationships. We offer developers a window to the world of Android handset users to collaborate, get feedback and earn. The tools we use to provision applications:

a) SAM - SlideME Application(Android) Manager that gets installed on Android mobile handsets. Users can search, download, purchase, subscribe, trial, rate & uninstall applications. It allows users & developers to collaborate with other peers & developers.

b) SlideVille - a desktop media driven application for any operating system. A desktop media discovery tool to browse android applications & music. Allows you to purchase, download & collaborate with SlideME users & developers while at the same time being a music media player.

Yes, you will be able to utilize our solutions to offer securely trial based options to your customers. Subscribe to keep up to date with this planned offering.

Yes, you can deliver your applications on a subscribe by month basis and we will bill on your behalf your customer. Stay tuned for updates and release dates by subscribing to our newsletter.

It's simply not our strategy to profit from downloads. Our values are set elsewhere such as building this community and profiting in the long run.

Yes you may contact developer from SlideME, but developer may have set his account to "Do Not Disturb". You will also see an option if developer is "available for hire".

For Developers (10)

Clarifications for developers, uploading applications, sales reporting, analytics & demographics, price setting, etc

No, this fee will be paid as soon as funds get credited to your MasterCard debit card.

SlideME will provide vast options and unique method for you to get paid.

These are the steps:

1. Create an account on SlideME as a developer.
2. Stock your applications to SlideME's inventory
3. Choose if you wish to protect your applications with SlideLock
4. Publish your applications for resale
5. End of month, we will report on the number of applications SlideME resold, so you can raise an invoice to receive payment.

For more information regarding payments visit http://slideme.org/Payouts section.

For our "Rate Schedule", refer to http://slideme.org/rate-schedule

You will be able to login to your transactions section and review all the details for your applications, including, downloads, date, country, taxes, payouts, etc.

The payment flow is as such. Buyer selects application, submits payment details and upon authorization we deliver the application.

If for some reason the application fails to install, we are not prepared to absorb the processing cost. Therefore such nominal processing fees will be debited from your account, viewable in the transactions section of your account.

For details on such fees please refer to the the http://slideme.org/Payouts page.

A chargeback is when a real card owner claims they never made such a payment or dissatisfied with product. We will present all the relevant information on the details link of the transaction appearing in your account. The chargeback if any will be deducted from your account.

Most of the payment methods we're deploying will not have a chargeback risk. For credit cards transactions, unfortunately such risks exist.

SlideME has partnered with Retail Decisions, a world leader in credit card fraud prevention, in order to combat fraud and further reduce chargebacks. More information about ReD is available at http://www.redplc.com

For rates and chargeback fees, refer to: http://slideme.org/rate-schedule

We gave this matter serious thought. With so many countries having their own sales, value added, state and consumer taxes, and being in a competitive landscape, we suggest it is best to set a final selling price for your applications globally and have sales taxes deducted where applicable.

Example:
$10 including sales taxes set as final price, selling in x EU country(e.g 17.5% VAT) equates to your actual selling price excluding VAT as $8.51 (formula: $10/1.175)

This sales tax is not related to any income tax or possible withholds from the US tax office.

Related links:
http://en.wikipedia.org/wiki/Taxation_in_the_European_Union

An important part of our offering, is that we handle the sales tax issues on behalf of you(the developer) and there will be no further sales tax declarations required from your side in the US & EU, since we handle the submissions including WA state sales tax & VAT in all EU member states.

Sales Tax Rates
16.00% Austria
20.00% Bulgaria
19.00% Czech Republic
15.00% Cyprus
25.00% Denmark
18.00% Estonia
22.00% Finland
19.60% France
19.00% Germany
19.00% Greece
20.00% Hungary
21.00% Ireland
20.00% Italy
18.00% Latvia
18.00% Lithuania
15.00% Luxembourg
18.00% Malta
19.00% Netherlands
22.00% Poland
21.00% Portugal
19.00% Romania
19.00% Slovakia
20.00% Slovenia
16.00% Spain
25.00% Sweden
17.50% United Kingdom
9.00% WA,USA

Yes, you may upload more than one application! When uploading your application try to choose the most suitable category available. If you feel that you must upload to multiple categories you may do so. For now, you are only allowed to select a maximum of two categories for each individual application.

Remember that you can always tag your applications with keywords to make them easier to search for. A search function is available on the SlideME site, and will also be on SAM, our mobile client application.

Currently, uploads are limited to 10MB in size. Try to keep them to a minimum though.

Payout to Non-US Developers (1)

Issues related to Non-US developers, requirements, taxes and payouts.

To find out, click on the link below to go to Wikipedia’s article on the W-8BEN form.

Depending on your jurisdiction, this may very well be requested prior to any remittance to you. Non-US providers should research further what a W-8BENis.

SAM - SlideME Application Manager (3)

Clarifications for "SAM", SlideME's Android Application Manager

With the release of SAM 2.4, multiple languages are available.
German, French, Italian, Spanish, Portuguese and Russian - with more languages to follow in 2.5.

From your devices, "Settings", select "Locale & text" then "Select Locale" to alter your language preference.

SAM will now display in your preferred language.

(Developers will need to localize their applications accordingly)

With the 2.4 release of SAM, from within Help menu, you can refresh catalog by using the devices 'Menu' key.

The SlideME Application Manager is an Android client for the mobile device. It allows the user to discover, purchase, download and install numerous Android applications directly to the device.

SlideVille (2)

Clarifications on SlideVille product, the desktop media-player/content-portal and how it can be used to discover Android Applications and install.

SlideVille is our new desktop product to be released very soon that will add further functionality & growth to the community we’re building, also known as “Slide Village”. It’s an extension to the desktop media player Songbird that is powered by the mozilla foundation to be cross platform across all desktop operating systems.

1. Discover & scroll for applications by category or developer.
2. View application details including screenshots & video demo.
3. View developers details, such as skills, applications developed and if available to hire.
4. Install applications to your emulator & un-install.
5. Preview, purchase applications.
6. Read or comment on applications & even share.
7. Suggest applications or a developer to a friend.
8. Rate or Vote an application.
9. Search, sort by category, name.
10. Chat with community via IRC.
11. Donate to developer.
12. Mark as favorite application or developer.
13. List your installed applications “MyApps”.

For Users (7)

You may have noticed some charges on your card statement.

These do not necessarily mean they are 'settled' charges, as they could be only reserves(so to charge/settle later).

If you are in doubt, we would like you to confirm if indeed you were charged more than you should of been. You can verify this from visiting your My-Transactions tab from within your account.
Only orders that have status as being "completed" have been settled after being reserved.
Other transactions, indicate a reserve to settle, which means we have received the authorization to eventually settle so to charge accordingly.

We require to create a 'reserve', which means we then receive an authorization, so we could later 'settle' to charge.

Some orders could appear just as a reserve, which means we authorized but not settled. Since the transaction was not completed it will be released from reserve and not settled, hence you would not be charged.

If you could confirm these extra charge(s) you see from your card issuer(bank) as a 'settled charge', do please inform SlideME support immediately.

Reserves take more than a few days to be released, when they wont be settled.

Initially, we didn't have free upgrades but this seems to be the expectation of both users and developers after Google's AndroidMarket launched with this policy. Many users contacted us requesting a refund for upgrades.

As of mid-April, you will not be charged for upgrades. Eventually content providers/developers may wish to set a nominal fee for a major update. Currently this option is not available, so all updates are at no cost for customers.

First, verify that you did indeed receive multiple charges. Login into the portal and then go to: http://slideme.org/my-transactions. You will see a list of all your transactions on the system.

The transaction will have the following payment status: failure, received, pending, completed. Completed means that you have been charged. If you have received multiple charges (completed status) for an application then go to: http://slideme.org/contact and include the transaction ID that is a duplicate and we will issue a refund.

Firstly, you will need to register a payment method on SlideME to be able to purchase content from SAM. Content can only be purchased via SAM from your handset. Purchases are not allowed from site directly, but free content can be downloaded from site.

To setup billing, visit, "My Actions" menu on right column and click on "Billing & Payments" or you can go directly to http://SlideME.org/billing
From here you will be able to register your payment method. A credit/debit card will need to verified via SlideCollect and it can be replaced anytime.
No verification is needed for paying via Amazon.

Once a payment is registered, further purchases can be executed without entering any sensitive information such as credit card details from your handset.

SlideME adheres to safeguard shoppers in the best possible way. http://slideme.org/SlideGuard

This purpose of this verification purpose is to confirm you are the real owner of this card and this is achieved by you confirming the amount of a small charge under $1.00 USD with your card statement. This amount is your per card registration fee (non refundable). Once verified, you will be able to use this card for processing payments via SlideME securely. This is another measure from SlideME to prevent fraudulent use of credit cards.

You may want to use http://xe.com to convert the card setup charge from your local currency to US Dollars, if your bank does not display charges in US Dollars.

If you are having difficulty with submitting the correct amount in US Dollars, kindly use the SlideME contact form to send us the card setup amount in your local currency so we can assist. Kindly indicate a)the amount b)the currency c)your country

You may want to also refer to http://SlideME.org/SlideGuard for further information on shoppers assurance.

SlideME will offer buyers the a plethora of payment options. The payment processing product is called SlideCollect.

SlideME has partnered with Retail Decisions, a world leader in credit card fraud prevention, in order to combat fraud and further reduce chargebacks. More information about ReD is available at http://www.redplc.com

For shoppers assurance, please refer to http://SlideME.org/SlideGuard

Detailed Payment Methods Accepted by SlideME:

Payments section : http://slideme.org/payments

Applications that are free of charge can be downloaded directly from the website. Most users prefer to use SAM, SlideME's Application Manager. SAM offers a better user experience to discover, download and purchase applications directly from your handset. To download SAM, simply point your phones web browser to http://slideme.org/sam2.apk
Once downloaded, you will have access to all the applications on the SlideME Marketplace.